Returns & Exchanges
At Upside Drinks, we want you to enjoy every sip. If your order arrives damaged or if you are unsatisfied with your beverage selection, you can initiate a return or exchange within 14 days of delivery.
Initiate Your Request
Contact our support team with your order number and a brief explanation of the issue to receive a Return Authorization number.
Prepare the Package
Securely pack the unopened items in their original packaging to ensure they are protected during transit back to our warehouse.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund or ship out your exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing